Responsible Gaming
Gaming Should Be Fun, Not a Way to Make Money
At smartcooling-ac.co.uk, we're committed to promoting responsible gaming. Betting and casino games should be enjoyed as entertainment only. They are games of chance, and the odds always favour the house. Never gamble with money you cannot afford to lose, and never see gambling as a way to earn income or solve financial problems.
Age Verification
You must be 18 years of age or older to gamble legally in the United Kingdom. If you are under 18, please do not access betting services. Parents and guardians: please supervise young people's internet use and speak to them about the risks of gambling.
Warning Signs of Problem Gambling
If you recognise any of the following signs, you may be developing a gambling problem:
- Spending more money or time gambling than planned
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities from family or friends
- Borrowing money to gamble or pay gambling debts
- Gambling affecting your mood, work, relationships, or mental health
- Feeling anxious, irritable, or unable to cut down on gambling
- Neglecting personal responsibilities or hobbies
- Using gambling to escape problems or uncomfortable feelings
If any of these resonate with you, please reach out for help immediately.
Self-Help Tools & Controls
Most responsible gaming platforms, including William Hill, offer tools to help you stay in control:
- Deposit Limits: Set a maximum amount you will deposit per day, week, or month
- Loss Limits: Cap the amount you're willing to lose in a set period
- Reality Checks: Receive notifications reminding you how long you've been playing
- Self-Exclusion: Temporarily or permanently block yourself from accessing your account
- Time-Out: Take a break from gambling for a defined period
Use these tools to maintain control over your gambling activity.
Support & Help Organizations
If you or someone you know needs help with problem gambling, these organisations provide free, confidential support:
United Kingdom
- GamCare – Free counselling and support service
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (free, 24/7) - GamStop – National self-exclusion scheme for online gambling in Great Britain
Website: www.gamstop.co.uk - Gamblers Anonymous – Peer support meetings and resources
Website: www.gamblersanonymous.org.uk
Other Countries
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
Need Help? Reach Out Today
If you are struggling with gambling, please don't suffer in silence. Support is available and seeking help is a sign of strength, not weakness. Contact one of the organisations listed above – they are free, confidential, and staffed by experienced professionals who understand what you're going through.
Remember: You are not alone, and help is always available.